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Gather comprehensive service content including Chinese language services, common problems, lost and found items, safety instructions, etc., provide attentive support throughout the process, and quickly solve your viewing questions and needs.
Chinese service
- Service channels: on-site Chinese consultation desk, online customer service on the official website, official customer service hotline
- Service hours: The music festival provides one-on-one consultation in Chinese throughout the day from 10:00-21:30
- Service content: ticketing Q&A, on-site guidance, language assistance, and feedback on appeals
- Note: The full process Chinese service details are to be officially announced
Frequently Asked Questions
1、 Ticketing related
2、 Entry and security check
3、 On site experience
4、 Transportation and accommodation
5、 Other services
- 1. Can tickets be returned, exchanged or transferred?
Answer: Tickets are valuable securities and cannot be returned or exchanged unless the event is cancelled; Support official channel transfer, identity binding change needs to be completed according to the process.
- How to collect tickets after purchasing tickets?
Answer: All tickets are electronic tickets. After successful purchase, they will be sent to the purchasing phone number/email address. Scan the code for verification upon entry.
- How many tickets can be purchased with one ID card at most?
Answer: Both single day tickets and two-day passes have one certificate and one ticket. Real name binding cannot be used for duplicate purchases.
- 4. Do children and students have exclusive discounts?
Answer: There are currently no discounted tickets for children/students. Children over 1.2 meters tall need to purchase adult tickets, while those under 1.2 meters tall need to be accompanied by an adult.
- How to apply for group tickets and what discounts are available?
Answer: 10 or more people can apply for group tickets and enjoy exclusive discounts and docking services. They need to fill out the group ticket purchase application form on the official website.
- What documents are required for entry?
Answer: You need to bring the original valid ID card of the ticket purchaser and the QR code of the electronic ticket. Only when the ID card and ticket match can you enter the venue.
- What is the entry time for the music festival?
Answer: The daily admission time is 12:00, and ticket checking will stop one hour before the end of the performance.
- What items are prohibited from being carried on site?
Answer: It is prohibited to carry alcohol, glassware, selfie sticks, drones, flammable and explosive materials, and prohibited items.
- Can I bring snacks and water bottles into the venue?
Answer: Sealed packaged snacks can be carried; Empty water bottles are allowed to be carried, and there are free drinking points available on site.
- What are the exclusive benefits of VIP tickets?
Answer: Includes exclusive viewing area, fast security checkpoint, VIP lounge area, free drinking water, and exclusive peripheral gift packages.
- Will the performance schedule be adjusted temporarily?
Answer: In case of force majeure, the artist/time may be adjusted, subject to on-site announcements and real-time notifications on the official website.
- 3. Are there restaurants, medical facilities, and restrooms available on site?
Answer: There are dining areas, free drinking water points, fixed toilets, medical points, and service desks on site, which can be used as needed.
- Is there a parking lot on site and how is it charged?
Answer: There is a dedicated parking lot, charged on a daily basis, first come first served. It is recommended to travel in a green manner.
- Is there public transportation or shuttle bus available?
Answer: Open direct subway/bus lines and shuttle buses to and from the city. The timetable can be found in the official website's transportation section.
- Can the official book nearby hotels?
Answer: The official website has recommended cooperative hotels with different price options, which can be directly redirected for booking.
- 1. Where can I retrieve lost items on site?
Answer: You can go to the lost and found office at the main service desk to register, or contact the official customer service for assistance in finding it.
Lost and Found
- Location: Music Festival Main Entrance Service Desk/On site General Service Center
- Process: Register item information → Staff verification → On site claim/return by mail
- Consultation methods: on-site counter registration, official customer service phone reporting
- Note: The specific rules and storage time limit for lost and found items will be announced by the official
*Customer service email: xxxxxxx@163.com Customer service hotline: 020-000 0000
Safety Instructions
- Including on-site personal safety, property safety, emergency evacuation, prohibited item control, special weather response, etc
- Clarify audience behavior norms and on-site safety measures
- The complete version of the safety instructions will be released simultaneously after invoicing. Please carefully review before entering the venue
Music Festival Venue
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Contact Us
020-000 4567
xmchuanmei00@163.com
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